{"id":668,"date":"2026-07-01T00:01:50","date_gmt":"2026-07-01T00:01:50","guid":{"rendered":"https:\/\/medicalwellness.com.co\/?page_id=668"},"modified":"2026-07-16T14:45:55","modified_gmt":"2026-07-16T14:45:55","slug":"politica-de-devolucion-de-dineros-y-productos","status":"publish","type":"page","link":"https:\/\/medicalwellness.com.co\/en\/politica-de-devolucion-de-dineros-y-productos\/","title":{"rendered":"POL\u00cdTICA DE DEVOLUCI\u00d3N DE DINEROS Y PRODUCTOS"},"content":{"rendered":"
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REFOUND AND RETURN POLICY FOR MONEY AND PRODUCTS
\nMEDICAL WELLNESS S. A. S.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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In Medical Wellness S. A. S. we are working to provide services of aesthetic medicine and well-being with our high standards of quality, safety and care. In order to ensure transparency in our relations with users, establishing the following Policy for the Return of Monies, applicable to all services, procedures, products,\u00a0 <\/span>packages and treatments purchased in our institution.<\/p>

1. GENERAL CONDITIONS<\/b><\/p>

The purchase of any service implies the acceptance of these conditions.<\/p>

Return requests must be made in writing to the official e-mail of Medical Wellness or through the customer service channels authorized, attaching the brackets accordingly.<\/p>

All application will be evaluated by the management before issuing a definitive answer.<\/p>

2. MONEY BACK BEFORE THE START OF TREATMENT<\/b><\/p>

The user may request refund of the money when:<\/p>

  • The service or treatment has not been initiated.<\/li>
  • Have not been used supplies, medications, medical devices, or products associated with the treatment.<\/li>
  • Not have been executed procedures, sessions or consultations included in the package purchased.<\/li><\/ul>

    In these cases, Medical Wellness will be the assessment of the application and, where applicable, will be returned within thirty (30) calendar days following its approval.<\/p>

    3. SERVICES PURCHASED ON PROMOTION<\/b><\/b><\/p>

    Services, packages, vouchers, memberships, or treatments are acquired through promotions, special discounts, campaigns, commercials, pre-sales or promotional events are non-refundable.<\/p>

    However, they may be used within the term established for each promotion or previous assessment of the company, be transferred to another person authorised by the holder.<\/p>

    4. RIGHT OF WITHDRAWAL<\/b><\/p>

    In accordance with the Law 1480 of 2011 (Statute of the Consumer), the user may exercise the right of withdrawal within five (5) business days following the purchase, provided that:<\/p>

    • The acquisition was made through channels not face-to-face or e-commerce.<\/li>
    • The service has not yet started to run.<\/li>
    • There has been medical consultation, evaluation, application of products or utilization of inputs.<\/li><\/ul>

      Once approved the withdrawal, Medical Wellness will refund you money within the terms<\/p>

      5. DELAYED REFUNDS OR MISSING<\/b><\/p>

      • If you still have not received a refund, first check your bank account. Then, contact the company of your credit card or bank account. It may take some time before it is published officially your refund.<\/li>
      • If you've done all of this and you still have not received your refund, please contact us at (email and\/or phone number).<\/li><\/ul>

        6. DEVOLICI\u00d3N OF MONEY BY WARRANTY<\/b><\/p>

        • Keep in mind that our intervention is of means and not of results, since in these many different influencing factors, for this reason, in cases where requested refunds for dissatisfaction with the services, will only lead to the return of the money, when the causes of the nonconformity of the patient are attributable to the clinic, at other events the clinic will assess your situation, results and the factors that were able to attend, to determine whether or not to return the money.<\/li><\/ul>
          • In any case in such events we will refund you the money at the time of the claim fails to run.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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            PRODUCT RETURN POLICY
            \nMEDICAL WELLNESS S. A. S.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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            For Medical Wellness S. A. S, and the commitment to the satisfaction of each one of its customers is essential. For this reason, it has designed and established a policy of returns, exchanges and warranties that allows users to buy our products with full confidence.<\/p>

            CHANGES<\/strong><\/p>

            \u00a0<\/strong><\/p>

            1. PRODUCTS IN PERFECT CONDITION.<\/strong><\/p>

            As a customer, you have the ability to request the exchange of a product purchased through the website www.medicalwellness.com.co within thirty (30) days following the date of purchase, provided the product is in perfect condition for sale. This implies that the original packaging must be unopened with the security seals intact, and without bumps, damage or mistreatment visible.<\/p>

            To make the change, we have to follow the following procedure:<\/p>

            • Presentation of the purchase invoice: The customer must present the corresponding invoice. In case you do not have it, Medical Wellness. you will perform an internal validation using the personal data supplied by the customer that claims to have made the purchase.<\/li>
            • Product return: The customer shall return the physical product, in the establishment of trade of Medical Wellness located in the Medical Tower Health las Vegas, office 1314, in the city of Medellin, in compliance with the established conditions and within the time limit prescribed.<\/li>
            • Option of exchange or refund: once verified the above conditions, the customer may opt for the product exchange or for the refund of the amount paid.<\/li><\/ul>

              No changes will be accepted or refunds in the following cases:<\/p>

              • Products that are not in perfect condition: No changes will be accepted of products that present alterations, damage on the packaging, they will be open or not to preserve the security seals intact.<\/li>
              • Makeup products: we do Not accept exchanges or returns of makeup products, because they are articles of personal use, even if they meet the general conditions of change.<\/li>
              • Products antioxidants: No changes will be accepted of products antioxidants if the request is due to a change in the color (for example, to shades of orange or brown). This change is a natural reaction that is caused by exposure to oxygen and does not affect the effectiveness of the product or represents a risk to the skin.<\/li>
              • Promotional products: The products purchased in a promotion or discount cannot have a change or refund.<\/li><\/ul>

                \u00a02. <\/strong>DEFECTIVE PRODUCTS.<\/strong><\/p>

                Products with defects at the time of purchase:<\/p>

                If the product you purchased is defective at the time of purchase or receipt, the customer may request an exchange or repair. To do this, you must comply with the following requirements:<\/p>

                1. Filing a claim: The customer must file a complaint verbally or in writing, along with the purchase invoice. In case you do not have the invoice, you must provide the data of the holder of the purchase to verify the transaction in the system of Medical Wellness<\/li>
                2. Presentation of evidence of the defect: The customer must provide physical evidence of the product defect within 24 hours of purchase or receipt, either in person or through the number of WhatsApp +57 3245935795<\/li><\/ol>

                  Conditions to request a change to the product:<\/p>

                  • You must present evidence of the defect of the product.<\/li><\/ul>

                    The change shall not be applicable in the following cases:<\/p>

                    1. When you have passed more than 24 hours from the purchase or receipt of the product.<\/li>
                    2. If the purchase was completed face-to-face in the establishment of trade of Medical Wellness.<\/li>
                    3. When the damage to or defect of the product is due to misuse by the consumer.<\/li><\/ol>

                      WARRANTIES<\/strong><\/p>

                      1. <\/strong>REACTION ADVERSE DRUG PRODUCTS.<\/strong><\/p>

                      In the event that, after you purchase a product through the website of the Medical Wellness you experience an adverse reaction, and provided that the product has not exceeded its expiration date, you must follow the following procedure to file a claim in respect thereof:<\/p>

                      1. Filing a claim: The customer shall submit a formal complaint accompanied by documentary evidence of the adverse reaction caused by the use of the product. This evidence may include, among others, medical reports, photos, lab tests, or other documents that support the claim.<\/li>
                      2. Invoice or verification of purchase: You must include the invoice of purchase. In case you do not have it, the client must provide the data of the holder of the purchase for a Medical Wellness. you can verify the transaction in your system.<\/li>
                      3. Evaluation of the case: once you have filed the claim with the carriers listed, this will be forwarded to the area of Customer Service of Medical Wellness., which, in conjunction with the manufacturer, shall carry out a detailed assessment to determine the source of the claim and take appropriate action, in accordance with the policies of the laboratory concerned.<\/li><\/ol>

                        2. <\/strong>DAMAGE AFTER THE PURCHASE.<\/strong><\/p>

                        In the event that a product purchased through the website of Medical Wellness. this damages within two (2) months after the date of purchase, such as changes in color, texture, smell, or taste, or if the atomizer does not work properly, you must follow the following procedure to claim the warranty:<\/p>

                        1. Evidence of harm: The buyer must provide documented evidence showing the damage or defect of the product.<\/li>
                        2. The purchase invoice or check: You need to present the purchase invoice. In case you do not have it, the client must provide the data of the holder of the purchase, in order to verify the transaction in the system of Medical Wellness<\/li>
                        3. Product applicable: The product must not have exceeded their expiration date at the time of the filing of the claim.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                          POL\u00cdTICA DE DEVOLUCI\u00d3N DE DINEROS MEDICAL WELLNESS S.A.S. En Medical Wellness S.A.S. trabajamos para brindar servicios de medicina est\u00e9tica y bienestar con altos est\u00e1ndares de calidad, seguridad y atenci\u00f3n. Con el fin de garantizar transparencia en nuestras relaciones con los usuarios, se establece la siguiente Pol\u00edtica de Devoluci\u00f3n de Dineros, aplicable a todos los servicios, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-668","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/medicalwellness.com.co\/en\/wp-json\/wp\/v2\/pages\/668","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/medicalwellness.com.co\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/medicalwellness.com.co\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/medicalwellness.com.co\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/medicalwellness.com.co\/en\/wp-json\/wp\/v2\/comments?post=668"}],"version-history":[{"count":8,"href":"https:\/\/medicalwellness.com.co\/en\/wp-json\/wp\/v2\/pages\/668\/revisions"}],"predecessor-version":[{"id":1538,"href":"https:\/\/medicalwellness.com.co\/en\/wp-json\/wp\/v2\/pages\/668\/revisions\/1538"}],"wp:attachment":[{"href":"https:\/\/medicalwellness.com.co\/en\/wp-json\/wp\/v2\/media?parent=668"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}